Privacy Policy

Last Updated: February 11, 2026

Konsept OÜ is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the EU General Data Protection Regulation (GDPR).

1. Data Controller

The data controller for your personal information is: ID Konsept OÜ. Email: albaniafaq@gmail.com Phone/WhatsApp: +372 58390016

2. Data We Collect

We collect only the information necessary to perform our services:

Identity Data: Name, surname.
Contact Data: Email address, phone number, WhatsApp ID.
Property Data: Physical addresses in Albania, access codes, and specific house rules.
Financial Data: Billing address, VAT number (for companies), and transaction history.

3. Purpose of Processing

We use your data to:

Process and confirm your bookings.
Coordinate cleaning teams and property access.
Issue legal invoices and comply with tax regulations in Estonia and Albania.
Communicate urgent updates regarding your property.

4. Data Retention and Security

Security: Your property access codes and personal details are stored on secure, encrypted systems. Only staff members directly assigned to your property have access to your details.
Retention: We retain financial records for the period required by Estonian accounting law (typically 7 years). Personal contact data is kept as long as you remain an active client.

5. Third-Party Sharing

We do not sell your data. We only share information with third parties when necessary:

To our local cleaning supervisors in Albania to perform the service.
To payment service providers (banks) to process transactions.
To legal authorities if required by law.

6. Your Rights

Under the GDPR, you have the right to:

Access: Request a copy of the data we hold about you.
Rectification: Ask us to correct inaccurate information.
Erasure: Request that we delete your data (subject to legal retention requirements).
Data Portability: Request a transfer of your data to another service provider.

7. Cookies

Our website uses essential cookies to ensure functionality. We do not use intrusive tracking or third-party advertising cookies without your consent.